Delivery Policy
ROR sells and delivers digital items only. Nothing is shipped physically unless a specific tournament prize says otherwise, in which case its official rules set out the delivery terms.
1. Coins
| What | When | How |
|---|---|---|
| Coin packs | Immediately — normally within seconds of the store confirming payment | Credited automatically to the ROR account that made the purchase |
Delivery is the same everywhere in the world. There is no shipping, no delivery charge and no customs, because nothing physical moves.
If coins have not arrived within one hour of a successful charge, the store's confirmation has not reached us. Email support@realmofrewards.com with the order ID and we will credit them manually, normally the same working day and always within 15 working days.
2. Points
Points are credited as you earn them, at the end of the session or the tournament that earned them. Tournament points are credited when final standings are published, on the date given in that tournament's official rules.
3. Rewards you win
| Reward type | Delivered | How |
|---|---|---|
| Cosmetics, in-game items and standing | Immediately | Added to your account as soon as the tournament result is final |
| Sponsored tournament prizes | On the award date published in that tournament's official rules | As described in those rules. If we need anything from you first, we ask, and the clock starts when you reply. |
Delivery is the same everywhere ROR is available. In-app items involve nothing physical, so there is no shipping, no delivery charge and no customs. Where a sponsored tournament prize does involve something physical, its official rules state the delivery arrangement and the expected time, for the territories that tournament is open to.
4. Tournament prizes
Prizes are awarded on the date published in that tournament's official rules. Where a prize needs information from you — a delivery address, or details required for tax withholding — we will ask, and the clock starts when you reply. If you do not respond within the period stated in the official rules, the prize may be forfeited or awarded to the next eligible entrant.
5. If delivery fails
- Digital items: we retry, and if it still fails we credit the item manually. You are never charged twice for the same item.
- Codes and vouchers: if a code does not work, tell us and we will replace it.
- Anything undeliverable: if we genuinely cannot deliver a redeemed reward, we return the points to your balance so you can choose something else.
6. Where we deliver
Digital items are delivered in every country where ROR is available. Some rewards are restricted by the partners who supply them or by local law; where that applies, the reward is not shown to you in the catalogue in the first place.
7. Contact
Delivery problems: support@realmofrewards.com, answered within 48 hours.
JOYFUL GAMES (SMC-PRIVATE) LIMITED
Incorporated in Pakistan under the Companies Act 2017Email: support@realmofrewards.com
Support hours: Monday to Saturday, 10:00–18:00 PKT
Registered office address available on request — email support@realmofrewards.com